Introduction
At Brill HEPA Filter, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, submit your phone number, contact our team, or interact with our digital channels. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Submit your phone number through our footer subscription form
- Contact us through WhatsApp, Instagram, TikTok, Tokopedia, or other official channels
- Ask for product recommendations, dealer references, or purchase support
- Share vehicle details, city, or product needs during consultation
This information may include your name, phone number, social handle, city, vehicle type, purchase preferences, and any details you choose to share with us.
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically to help us understand performance and improve usability, such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the site
- Traffic source and navigation behavior
How We Use Information
We use collected information to respond to inquiries, recommend suitable Brill HEPA Filter products, coordinate follow-up with our team or dealer network, improve website performance, evaluate campaign effectiveness, and maintain service quality. We may also use information to prevent abuse, protect our digital properties, and fulfill legal or operational obligations.
Cookies and Analytics
Our website may use cookies or similar technologies to remember your consent preferences, improve page functionality, and understand how visitors use the site. Analytics tools may help us review traffic patterns, popular sections, and user behavior so we can continuously refine the browsing experience.
How We Share Information
We may share information with trusted internal team members, dealers, logistics partners, service providers, or marketplace platforms when reasonably necessary to answer your request, support product fulfillment, or maintain our operations. We do not sell your personal information as a public marketing asset.
Data Retention
We retain information only for as long as it is reasonably necessary for customer communication, operational records, analytics, security review, after-sales support, or compliance with applicable law. Retention periods may differ depending on the type of interaction and the channel through which the information was submitted.
Your Choices
You may choose not to provide certain information, although this may limit our ability to respond or recommend the right product. You may also contact us to request correction, update, or deletion of your information where appropriate and legally permitted. If you prefer, you may also manage some browser cookie settings directly from your device.
Data Security
We take reasonable administrative and technical steps to protect personal information that is submitted through our website and digital channels. However, no online transmission or storage system can be guaranteed to be completely secure, so we cannot promise absolute security under every circumstance.
Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in operations, product flow, regulations, or website functionality. The latest version will always be published on this page together with the most recent update date.
Contact
If you have questions about this Privacy Policy or would like to make a privacy-related request, you may contact Brill HEPA Filter through the official contact options provided in the website footer.